Frequently Asked Questions

SALES

How do I get a sales representative to contact me as soon as possible?

It will be our pleasure to help you. We invite you to contact us by phone at 418-570-9109 or by email:

For parts: pieces@elgirard.com

For equipment: ventes@elgirard.com

Are your prices displayed in store the same as those on your website?

Our online prices are identical to those in store, for the sake of transparency to our customers.

Why did I never receive a confirmation after I placed my order?

We invite you to contact us, we will be pleased to send you your documents.

By phone at 418-570-9109 or by email:

For parts: pieces@elgirard.com

For equipment: ventes@elgirard.com

Where can I find my order? And can I track it directly with the carrier?

We invite you to contact us, we will be pleased to send you your documents.

By phone at 418-570-9109 or by email:

For parts: pieces@elgirard.com

For equipment: ventes@elgirard.com

How can I track my order?

We invite you to contact us by phone at 418-570-9109 or by email:

For parts: pieces@elgirard.com

For equipment: ventes@elgirard.com

Can I cancel my order?

It is possible to cancel your order. Please note that certain conditions and fees may apply, including the return policy.

What is the best way to get a quote?

We invite you to contact our parts and sales representatives by phone at 418-570-9109 or by email:

For parts: pieces@elgirard.com

For equipment: ventes@elgirard.com

They will be happy to help you.

Is it possible to try one of your machines?

Yes, depending on the availability of the equipment in question, you can make an appointment with a sales representative by calling 418-570-9109 or by email at ventes@elgirard.com 

SERVICES

Do you offer remote technical support?

Yes, we offer technical support. Equipment that is down costs your company a lot of money and decreases productivity: we understand this perfectly and this is the reason why our support team is motivated. One of our technicians will help you by phone first at 418-570-9109.

You can also inquire about our time bank packages.

What are the travel expenses of your technicians?

It is the total of the hourly rate/route of our technicians and the rate/km for the route covered.

Are your technicians trained to maintain all the machines or do I have to send my equipment to your garage?

We continually train our specialized technicians to detect any anomaly on all equipment and to perform preventive maintenance. We therefore advise you to contact the service department at 418-570-9109 or by email at services@elgirard.com to explain your situation. This way, we can send our technician to do the proper maintenance on your equipment.

You did not find an answer to your questions?

Contact the customer service info@elgirard.com